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Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live at enim porttitor facilisis.

Frequently Asked Questions

Shipping

  1. Shipping is free
  2. Ship Directly From Singapore or India
  3. Worldwide Free Express Shipping

How soon are the orders shipped?

Once we receive the payment confirmation, your order shall be shipped within 24 hours on weekdays and on the following working day in case of a weekend.

Are there any shipping charges involved?

We offer free shipping on all our products regardless of the quantity you order.

When would I get my tracking number?

Once we receive the payment confirmation, your order shall be shipped within 24 hours on weekdays and on the following working day in case of a weekend. You shall receive your tracking details within 5 working days of placing the order.

Payment

Will the nature of purchase reflect on my credit card statement?

Ordering on ModaHorse is discreet and your credit card statement will reflect a different merchant name. Please do keep this in mind in order to prevent mistaken chargebacks.

My payment is getting declined. What should I do?

Ordering on ModaHorse is discreet and your credit card statement will reflect a different merchant name. Please do keep this in mind in order to prevent mistaken chargebacks.

When can I request for a refund?

We want you to have the best experience and therefore customer service is very important to us.

You will always get the product you ordered or a 100% refund of the money you paid us.

We provide free reshipments in the following cases:

  • If there is a problem with the delivery and you do not get your order within 45 working days from the date on which you received your tracking number.
  • If you receive the wrong product or a short quantity
  • If you receive the shipment in a damaged condition

We offer a 100% refund in the following cases:

    • Where the reshipped delivery does not come through as well
    • If you can offer a genuine and valid reason for requesting a refund

The refund amount shall not exceed the original amount you have paid us under any circumstances.

Please read our Reshipments and Refund policy to know more.