FREQUENTLY ASKED QUESTIONS

Shipping

  1. Shipping is free
  2. View shipping methods/Origins on each product page and choose your selected shipping method at the checkout.
  3. On rare occasions due to processing volume, it can take up to 7 days for USA domestic orders to be dispatched/customers to receive their tracking code. The average as of September 13th is 4 days . This FAQ will be kept up to date regarding this and we are working hard to lower the estimate
  4. We ship all of our modafinil products directly and super fast to the United States, Australia, the United Kingdom, Hong Kong, and Singapore.

 

We often ship packages from either Singapore or directly from laboratories in India, depending on the shipping location. This is to prevent delays at customs, as well as ensure that you access your medications at short notice. It is worth noting that packages shipped from Singapore will not be trackable until the parcel enters the destination country. This may be within 5-7 business days. Also, no signature will be required upon delivery.

About us

We are a small company that grew fast, since our beginning in early 2021, we have learned what is important to our customers. Excellent products and fastest possible shipping is just as standard. But there’s more to what shopping at Modahorse makes it a smooth and a user friendly, hassle free experience

Promptly getting your tracking number to you (always within 12-48 hours, 1 to 7 days for us2us)

Pre sales support is also important, but more importantly, is being there to support and assist with any queries during delivery in the rare case of a reship or refund, (we have a 99% delivery success rate to all countries apart from Canada which is 97% success rate) we fulfil these within the stated time frames: free reship within 3 days, refund within 7 days

Asides that and aiming to help you make good product choices, we as a company aim to get a little better everyday and hope to become your long term vendor

Payments

You can pay for your order in

1.Bitcoin (10% discount)
2.PayPal ($15 processing fee)
3.Visa/Mastercard/American express (15% processing fee)

If you need to pay a differnet way such as bank transfer, gift card or a different cryptocurrency, please contact us directly in website live chat and we shall accommodate that

Reships & Refunds

If your product does not arrive within 30 days, Let us know and we will reship for free. If the reship does not arrive, we shall refund 100% of your money

Please allow 3 days for your reship dispatch/tracking code and allow up to 7 days for a refund, although we aim to do these immediately.

Customs Clearance

Customs clearance is a process compulsory for all packages crossing country borders. Though it usually takes 1-2 days, sometimes, it may take more (up to 7 days). Under such circumstances, the delivery may take longer than the actual time. However, this is nothing to worry about as we reship packages in the event that it gets delayed for more than two weeks. There’s also the option of providing a full refund, and we can do either, depending on your preference.

Furthermore, customs officials are always drawn to larger packages, and this influences the way we handle our bulk orders (e.g. 500 tabs). Rather than ship a single, large parcel out, we usually split it into smaller batches and send them 3-5 days apart. This way, it gets through without any issues

Payment Options

We currently accept payments via Bitcoin, Visa, and MasterCard.

However, we encourage customers to use Bitcoin for the following reason. Financial institutions, especially US payment processors, restrict transactions based on prescription drugs. This makes it a tad difficult to make a direct, swift payment for your favorite meds. However, in order to maintain multiple streams of payment options for customer convenience, we employed the services of payment processing gateways located in China and Europe. But sometimes, an additional fee of up to 5% may apply due to the difference in exchange rates, as the card may be charged in foreign currency (CYN or EUR).

Furthermore, Bitcoin is the perfect option for the utmost anonymity. It also has instant, global, and highly secure. There’s a 34% discount to grab on all orders paid with Bitcoins. You can learn how to pay with Bitcoins here.

Our customer’s security is part of our priority, and we take it seriously. We utilize 128-bit encryption with an SSL certificate by Comodo to secure this platform. This way, our user’s information is free from theft and any cyber incident.

Note: By default, US banks do not allow overseas transactions. To use your card, contact your bank and inform them to clear you for foreign operations. If your attempt at payment gets declined, check your email for instructions. Please, be aware that upon a successful transaction with your credit card, a different merchant name other than Afinil online may be what reflects in your statement. Keep this in mind to prevent initiating a chargeback, as it will cost you your membership in our community.